- How to place an order
- Payment
- Pricing
- Deliveries
- Delivery Fee
- Missing items
- Changing an order
- Cancelling an order
- Late orders
- Damaged/Faulty goods
- Returns
- Refunds
1. How to place an order
Click on the Bookpack Orders tab at the top of the screen. Enter your school code,
press the enter button and you are on your way! You can select the products from
the available lists for your school/college and adjust the quantities if you wish.
And don’t forget, more than one booklist can be included in the one transaction.
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2. Payment
Payment is required at the time of ordering, using either Mastercard, Visa or Amex
through ANZ’s secure e-gate payment gateway. For more information on our Privacy
and Security Policies refer to our Privacy page.
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3. Pricing
All prices shown are inclusive of GST where applicable.
Pricing for similar items is consistent for each year level for your school/college’s
booklists. However, pricing for similar items on booklists may vary from school
to school. This is because the pricing level is determined by the school in line
with the commission level selected (if any).
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4. Deliveries
The delivery period for your bookpack(s), if ordered by the due date, will be within
the delivery timeframe previously determined in conjunction with your school/college.
These dates will be on the Booklist Online Ordering Instructions sheet that was
distributed to each student by the school/college. If you’ve lost your copy,
please email
bookpacks@baysideschoolsupplies.com.au to find out the delivery
dates for your school/college.
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5. Delivery Fee
Orders that total more than $50 are entitled to free delivery. Orders under
this amount are subject to a $5.50 delivery charge. This charge will automatically
be added to your order if it is below the minimum order amount.
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6. Missing items
Should you believe your pack is missing an item, please contact our friendly Customer
Service staff on 1300 PENCIL (736 245) or via email at
bookpacks@baysideschoolsupplies.com.au
and we commit to resolving your query within 2 working days.
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7. Changing an Order
Your order cannot be modified once submitted.
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8. Cancelling an Order
Orders once placed, are firm orders and cannot be cancelled or withdrawn unless
the student is relocating and enrolled in a new school. Please contact bookpacks@baysideschoolsupplies.com.au
to arrange cancellation. Proof of new enrollment may be required.
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9. Late orders
If you have missed the cut-off date for ordering through our bookpacks online website,
you can purchase supplies in our retail showroom at Wynnum. Alternatively,
if you’d prefer a home delivery option (7 to 10 working day turn-around), you can
shop for your requirements through our school supplies website which is open to
the public at
www.baysideschoolsupplies.com.au (shop
pricing applies).
If you need to order supplies after the cut-off date for a student who is a new
enrolment, special arrangements can be made directly with Bayside School Supplies.
Either phone 1300 PENCIL (736 245) or contact us via email at
bookpacks@baysideschoolsupplies.com.au
to order. Please note, that new enrolment orders are dealt with separately
and depending on when your late order is placed, it may be delivered in a different
time frame to that pre-arranged with the school/college for those orders placed
by the due date.
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10. Damaged/Faulty Goods
Our bookpacks are shipped in very sturdy, corrugated boxes, so the supplies you
order should arrive in pristine condition. For any goods received which are
faulty, damaged or supplied in error, please email us at
bookpacks@baysideschoolsupplies.com.au
and we will arrange for return and replacement of the item(s) concerned.
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11. Returns
See “Damaged/Faulty Items” section for returning such items. Unfortunately,
we cannot return items that were ordered in error.
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12. Refunds
Please make your selections carefully, as we do not give refunds if you simply change
your mind.
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